Frequently Asked Questions
Most frequent questions and answers
What kinds of payment are accepted?
At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.
How do I return an item?
If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package.
Please contact us at support@newdaynewoutfit.com for the return.
Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest DHL.
Send your return tracking number or a picture of a return receipt to our customer service team.
We will process the return or exchange as soon as we receive your package.
What if I make a mistake in my order?
Please contact us at support@newdaynewoutfit.com and we will work to correct the problem as soon as possible.
Do you restock items that are sold out?
Absolutely, we do restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at support@newdaynewoutfit.com.
I’ve not received my order, what should I do?
If you have not received your order, then please contact us at support@newdaynewoutfit.com and we will work to correct the problem as soon as possible.
Do you ship to my country?
Unfortunately, we ship only within the US.